Terms and conditions of sale

The most recent version of these Conditions, published and updated on the letshelter.com website page, replaces all previous versions and prevails over any other version.

Scope of application

The most recent version of these conditions, published and updated on the letshelter.com website page, replaces all previous versions and prevails over any other version. The customer who makes a purchase on the site indicated above accepts the conditions in force at that time. Letshelter srl reserves the right to make changes or additions to these conditions, unilaterally and at any time.

These terms and conditions of sale govern the purchase, by electronic means or by telephone, of the products presented on the website www.letshelter.com

The contract stipulated between letshelter.com and the customer must be considered concluded with the acceptance of the order by letshelter.com. This acceptance is considered tacit, unless otherwise communicated to the customer.

By placing an order in the various ways provided, the customer declares to have read all the information provided during the purchase procedure and to fully accept both the general and payment conditions transcribed below.

Any right of the customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by delays or the non-acceptance, even partial, of an order.


The prices of the products published on our site are in euros and do not include shipping costs. The published prices are inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the products, where this is different from Italy, which will be charged to the customer.

The products will be invoiced on the basis of the rates in effect at the time of order confirmation.

Letshelter reserves the right to change the prices of the products listed on the site at any time. Any changes to product prices will not, however, be effective for customers who have already placed an order.

How to purchase

The customer can purchase the products in the letshelter.com electronic catalog at the time of placing the order as described in the relevant information sheets.

It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ slightly even if reproduced in photographic studios, the tone varies according to the type of light used in the studio warm light / cold light / distance between the product and the surrounding lighting and the type of camera used.

Correct receipt of the order is confirmed by letshelter.com by means of an e-mail reply, sent to the e-mail address supplied by the customer. This confirmation message will contain the date and time of execution of the order and a 'customer order number', to be used in any further communication with letshelter.com

In the event of non-acceptance of the order, letshelter.com guarantees timely communication to the customer.

The customer can cancel the order by promptly communicating (within 2 hours) to [email protected] and immediately contacting our operators at whatsapp number +39 345 690 5760

For warranty purposes, it is essential to carefully keep a copy of the receipt / sales invoice accompanied by a warranty certificate or the original packaging of the item.

Terms of payment

We accept payments with all the most common credit cards and paypal.

We also accept bank transfers to be made to the following bank details:

Bank: Intesa Sanpaolo Spa

Iban: IT10H0306960260100000004709

Reason: n. Order - customer name and surname

In case of payment by bank transfer, the order will be processed upon receipt of the credit in the current account.


The shipping times indicated on the site are quantified in working days. For multiple orders, the shipment is unique, and the entire purchase will take the time to process the item with a longer wait.

Letshelter will not be responsible for non-delivery or delayed delivery due to force majeure, such as, for example, strikes, public authority measures, rationing or shortage of energy or raw materials, transport difficulties, fires, floods, heavy snow, floods and damage. to industrial machinery not dependent on letshelter.

It is the customer's responsibility at the time of delivery of the goods at street level to check that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials (quality check). Any damage must be immediately reported to the courier making the delivery (accepting the goods with a careful reservation to be written in the courier's delivery note: eg: "box with holes on the side", "open box without personalized tape", " damaged box ", etc.)

Shipping costs will be added to the cart total.

The shipping cost is € 9.90. For orders over € 65.00, shipping is free.

Returns and Refunds

Within 30 calendar days of receipt of the goods, you can return the goods in case of production / packaging defects. Letshelter srl will, at your choice, refund the value of the product including any ancillary costs (transport costs) within 5 working days or replace the item with an equivalent product.
The right of withdrawal is applicable only if the product is new, intact and complete (packaging included), in perfect condition, complete with all accessories which are also intact. In the event of products that do not meet these characteristics, letshelter srl reserves the right to refuse the return or to apply a reduction on the price.
To exercise the right of withdrawal, it is sufficient to inform us of your decision to withdraw from this contract by means of an explicit declaration. To this end, you can write to the following email address [email protected], send a message via whatsapp to +39 345 690 5760 or send a letter to letshelter srl via beata giovanna, 63 36061 bassano del grappa (vi). The important thing is that everything materializes within and not beyond the maximum limit set.

The bespoke and Custom section products, being unique products, are not subject to return policies.

Protection of personal data

Letshelter srl undertakes not to disclose the information and personal data that you communicate to us to third parties, unless this is not necessary for the provision of the service. Your personal data will be used by the owner only for the processing of your order and to reinforce and personalize the communication and offer of products reserved for letsheletr srl customers, in particular through the newsletter or marketing activities, upon request for consent. Please note that customers do not need to request consent for marketing activities. You can always exercise your rights in the manner indicated in the owner's privacy policy.

Intellectual property

All texts, comments, works, illustrations and images reproduced on the letshelter srl published sites are protected by copyright and intellectual property, all over the world. For this reason and in accordance with the provisions of the intellectual property code, only private use is authorized unless there are different or more restrictive provisions of the intellectual property code.
Any other use will be considered as a counterfeit and sanctioned by way of intellectual property without the prior authorization of letsheletr srl.

Customer care

For any information or question you can contact our customer service:
by e-mail to the address: [email protected]
by phone and whatsapp: +39 345 690 5760


This contract is subject to Italian law. For any complaint you can contact our customer service. In case of lack of consensual agreement, the dispute will be devolved to the court of vicenza.
You can also use this link to the European Online Dispute Resolution (ODR) platform.